Frequently Asked Questions (FAQs)

Welcome to the TripNova Help Centre.

We're committed to making your shopping experience simple, transparent, and hassle-free. Below you'll find answers to the questions we receive most often. If you can't find the information you're looking for, our Customer Support team is always happy to help.

What products does TripNova offer?

TripNova specializes in travel comfort and travel accessories designed to make every journey more comfortable and convenient. Our collection includes travel pillows, lumbar support cushions, travel organizers, and other practical travel essentials suitable for commuting, road trips, flights, and everyday use.

Where do you ship?

TripNova currently delivers within the United Kingdom. At this time, we do not offer international shipping. We hope to expand our delivery network as our business continues to grow.

How much does shipping cost?

We offer Free Standard Shipping on all orders within the United Kingdom. There are no hidden delivery charges and no minimum purchase requirement.

How long does delivery take?

Our estimated delivery time is 7–10 business days.

• Order Cut-Off Time: 5:00 PM (GMT-5)
• Handling Time: 1–2 Business Days
• Transit Time: 6–8 Business Days

Delivery times are estimates and may occasionally vary due to courier operations, weather conditions, or seasonal demand.

When will my order be processed?

Orders placed before 5:00 PM (GMT-5) are generally processed on the same business day. Orders received after the cut-off time, on weekends, or on public holidays will begin processing on the next business day.

How can I track my order?

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number and tracking link. Tracking information usually becomes available within 24–48 hours after dispatch.

Can I change or cancel my order?

Yes. If you need to change or cancel your order, please contact us as soon as possible. We begin processing orders quickly, so requests can only be accommodated before your order enters the fulfilment process.

Which payment methods do you accept?

We accept secure payments through trusted payment providers, including Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, PayPal, and Shop Pay. Available payment options may vary depending on your location and device.

Is my payment information secure?

Yes. All online payments are processed through secure SSL encryption using trusted third-party payment providers. TripNova does not store your complete payment card details.

What is your return policy?

We offer a 30-day return period from the date your order is delivered. To qualify for a return, products must be unused, in their original condition, and returned with the original packaging, accessories, and proof of purchase.

Who pays for return shipping?

If you receive a damaged, defective, or incorrect item, we'll review your request and provide an appropriate solution. For returns due to a change of mind or personal preference, customers are generally responsible for return shipping costs.

Do you charge a restocking fee?

No. We do not charge any restocking fees on approved returns.

How long does a refund take?

Once your returned item has been received and inspected, approved refunds are issued to the original payment method. Depending on your payment provider, refunds usually appear within 5–10 business days.

What should I do if my order arrives damaged?

Please contact our Customer Support team within 48 hours of delivery. Include your order number along with clear photographs of the product and packaging so we can review your request as quickly as possible.

What if my package is delayed?

Although most orders arrive within the estimated timeframe, delays may occasionally occur due to weather conditions, courier operations, or high shipping volumes. If your order has not arrived within the expected delivery period, please contact us for assistance.

I entered the wrong shipping address. What should I do?

Please contact us immediately if you've entered an incorrect shipping address. We'll do our best to update your order before it is dispatched. Once an order has been shipped, address changes may no longer be possible.

Will I receive an order confirmation?

Yes. Once your purchase is complete, you'll receive an order confirmation email containing your order details. If you don't receive it, please check your Spam or Junk folder before contacting us.

How can I contact TripNova?

If you have any questions regarding your order, delivery, returns, or products, our Customer Support team is here to help.

Contact Us
Store Name: TripNova
Website: https://tripnova.store/
Business Hours: Monday – Friday 9:00 AM – 5:00 PM (GMT-5)
Customer Support Email: support@tripnova.store
Business Address:
44 Southampton Buildings
London WC2A 1AP
United Kingdom