Frequently Asked Questions (FAQ)

What products does TripNova offer?

TripNova specializes in premium travel comfort accessories designed to make every journey more comfortable. Our collection includes travel pillows, travel blankets, and other practical travel essentials selected for comfort, functionality, and everyday use.

Where do you ship?

We currently ship orders throughout Italy. At this time, international shipping is not available.

How much does shipping cost?

We offer Free Standard Shipping on all eligible orders within Italy. There are no hidden shipping charges.

What is your order cut-off time?

Our daily order cut-off time is 5:00 PM (GMT+2). Orders placed before the cut-off time begin processing on the same business day. Orders placed after the cut-off time are processed on the next business day.

How long does order processing take?

Orders are typically prepared and processed within 1–2 business days (Monday to Friday).

How long does delivery take?

Our estimated delivery timeframe is 7–10 business days from the date your order is placed.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking link. Tracking information usually becomes available within 24 hours after dispatch.

Can I change or cancel my order?

If your order has not yet entered processing, we may be able to modify or cancel it. Please contact support@tripnova.store as soon as possible. Once an order has been processed or shipped, it cannot be cancelled.

What payment methods do you accept?

We accept secure online payments through the payment methods available during checkout, including major credit and debit cards, digital wallets, and other supported payment options.

Is my payment information secure?

Yes. Payments are processed through secure payment providers using encrypted technology. TripNova does not store your complete payment card information.

Do I need to create an account to place an order?

No. Customers can complete their purchase using the checkout options available on our website.

How do I know if my order has been confirmed?

After placing your order, you will receive an order confirmation email containing your purchase details. If you do not receive the email, please check your Spam or Junk folder or contact support@tripnova.store.

What should I do if I entered the wrong shipping address?

Please contact support@tripnova.store immediately. If your order has not yet been processed, we will do our best to update your shipping information.

What if my package is delayed?

Although most orders arrive within the estimated delivery timeframe, unexpected delays may occasionally occur. If your order has not arrived after the estimated delivery period, please contact support@tripnova.store for assistance.

What should I do if my order arrives damaged or I receive the wrong item?

Please contact support@tripnova.store within 48 hours of delivery and include your order number along with clear photographs of the product and packaging. Our team will review your request and provide an appropriate solution.

What is your return policy?

We offer a 30-day return period for eligible items from the date of delivery. Returned products must meet the conditions outlined in our Return & Refund Policy.

How do I request a return?

To begin a return, simply email support@tripnova.store with your order number, the reason for your return, and any supporting photos if applicable. Our support team will provide further instructions.

When will I receive my refund?

Once your returned item has been received and approved, your refund will be issued to your original payment method. Depending on your payment provider, refunds generally appear within 5–10 business days.

Do you charge restocking fees?

No. TripNova does not charge any restocking fees for approved returns.

Do you exchange products?

We currently do not offer direct product exchanges. If you require a different item, you may return the eligible product in accordance with our Return & Refund Policy and place a new order.

Are your product images accurate?

We make every effort to ensure that our product images and descriptions accurately represent the items we offer. Minor differences in color may occur due to individual screen settings.

How can I contact TripNova?

If you have any questions before or after placing an order, our Customer Support team is here to help.

Website: https://tripnova.store/
Email: support@tripnova.store
Customer Service Hours: Monday – Friday | 9:00 AM – 5:00 PM (GMT+2)