Shipping & Delivery Policy
At TripNova, we are committed to providing a reliable, transparent, and efficient shipping experience throughout Italy. Every order is carefully reviewed, prepared, packed, and shipped to ensure it reaches you safely and within our estimated delivery timeframe.
Shipping Coverage
TripNova currently ships to addresses throughout Italy.
At this time, we do not offer international shipping or deliveries to P.O. Boxes or military addresses.
Shipping Costs
We proudly offer Free Standard Shipping on all orders within Italy.
Shipping Fee: Free
Hidden Charges: None
Minimum Order Requirement: No minimum purchase required.
The amount displayed during checkout is the final amount you pay.
Order Cut-Off Time
Orders placed before 5:00 PM (GMT+2) on a business day will begin processing the same day.
Orders placed after 5:00 PM (GMT+2), on weekends, or on public holidays will begin processing on the next business day.
Order Handling Time
Before shipment, every order is verified, quality-checked, securely packaged, and prepared for dispatch.
Handling Time: 1–2 Business Days
Handling Days: Monday – Friday
Shipping Transit Time
After your order has been dispatched, delivery generally takes:
Transit Time: 5–8 Business Days
Transit Days: Monday – Friday
Delivery times may occasionally vary due to courier operations, severe weather, or public holidays.
Estimated Delivery Time
Our standard delivery timeframe is:
| Shipping Stage | Estimated Time |
|---|---|
| Order Cut-Off Time | 5:00 PM (GMT+2) |
| Order Handling Time | 1–2 Business Days |
| Shipping Transit Time | 5–8 Business Days |
| Estimated Total Delivery | 7–10 Business Days |
Please note that the estimated delivery time begins once your order has been successfully placed. While we strive to meet these delivery estimates, occasional delays beyond our control may occur.
Order Confirmation
After placing your order, you will receive an order confirmation email containing your purchase details.
If you do not receive your confirmation email, please check your Spam or Junk folder or contact support@tripnova.store.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing:
- Tracking Number
- Tracking Link
- Shipment Updates
Tracking information usually becomes active within 24 hours after dispatch.
Shipping Address
Please ensure that your shipping address is accurate and complete before placing your order.
TripNova is not responsible for delays or delivery failures resulting from incorrect or incomplete shipping information provided during checkout.
Delayed or Lost Shipments
If your order has not arrived within the estimated delivery timeframe or your tracking information has stopped updating, please contact support@tripnova.store.
Our support team will work with the shipping provider to investigate the shipment and provide updates whenever possible.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact TripNova within 48 hours of delivery.
Please include:
- Your Order Number
- A brief description of the issue
- Clear photographs of the product
- Clear photographs of the packaging (if applicable)
We will review your request and provide an appropriate resolution in accordance with our Return & Refund Policy.
Shipping Policy Updates
TripNova reserves the right to update this Shipping Policy at any time. Any changes will become effective immediately upon publication on this page.
Contact Us
We're here to help! If you have any questions about our products, orders, shipping, or returns, please don't hesitate to get in touch.
Website: https://tripnova.store/
Email: support@tripnova.store
Customer Service Hours: Monday – Friday | 9:00 AM – 5:00 PM (GMT+2)