Return & Refund Policy

Last Updated: August 2026

At TripNova, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms outlined in this Return & Refund Policy. Please read this policy carefully before initiating a return.

Return Eligibility

We offer a 30-day return period from the date your order is delivered.

To be eligible for a return, the item must meet the following conditions:

• The item must be unused, unworn, and in its original condition.
• The item must be returned in its original packaging.
• All original tags, accessories, manuals, and included components must be returned with the product.
• Proof of purchase or the order confirmation email must be provided.
• The product must not show signs of misuse, accidental damage, or unauthorized modification.

Returns that do not meet these requirements may not be approved.

Non-Returnable Items

For hygiene, safety, and product integrity reasons, the following items are not eligible for return unless they arrive damaged or defective:

• Used or worn travel pillows and other personal comfort products.
• Products damaged due to misuse or improper handling.
• Items returned without original packaging or missing accessories.
• Gift cards (if offered).
• Final sale or clearance items, where clearly stated at the time of purchase.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact TripNova within 48 hours of delivery.

Please send your request to support@tripnova.store and include:

• Your Order Number
• A description of the issue
• Clear photographs of the product
• Clear photographs of the packaging (if applicable)

After reviewing your request, we will provide appropriate return instructions and, where applicable, arrange a replacement or refund.

Change of Mind Returns

If you wish to return an item because you changed your mind or ordered the wrong product, you may request a return within the 30-day return period, provided the item remains unused and meets all return eligibility requirements.

Unless otherwise required by applicable law, customers are responsible for the cost of return shipping for change-of-mind returns.

Original shipping charges, if any, are non-refundable.

How to Start a Return

To request a return, please contact our Customer Support team before sending your item.

Email: support@tripnova.store

Please include:

• Your Order Number
• Full Name
• Reason for the return
• Supporting photographs if the item is damaged or incorrect

Once your request has been reviewed, you will receive detailed return instructions.

Returns sent without prior authorization may not be accepted.

Return Inspection

After your returned item is received, our team will inspect it to verify that it meets the return requirements outlined in this policy.

If additional information is required during the review process, we may contact you using the email address provided with your order.

Refunds

Once your return has been inspected and approved, your refund will be issued to your original payment method.

Depending on your payment provider or financial institution, it may take 10 business days for the refund to appear in your account after it has been processed.

If your return does not meet our eligibility requirements, we will notify you of the decision.

Exchanges

We currently do not offer direct product exchanges.

If you would like a different product, size, or color, please return the eligible item (once approved) and place a new order through TripNova.

Restocking Fees

TripNova does not charge any restocking fees for approved returns.

Restocking Fee: €0

Cancellations

Orders may be cancelled only before they enter processing or shipment.

If your order has already been processed or dispatched, it cannot be cancelled and must follow the standard return procedure after delivery.

For cancellation requests, please contact support@tripnova.store as soon as possible.

Policy Updates

TripNova reserves the right to update this Return & Refund Policy at any time to reflect operational changes or legal requirements. Any updates will become effective immediately upon publication on this page.

Contact Us

We're here to help! If you have any questions about our products, orders, shipping, or returns, please don't hesitate to get in touch.

Website: https://tripnova.store/
Email: support@tripnova.store
Customer Service Hours: Monday – Friday | 9:00 AM – 5:00 PM (GMT+2)