Return & Refund Policy

At TripNova, we want every customer to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. This Return & Refund Policy explains the requirements, procedures, and timelines for returns and refunds. Our goal is to keep the process fair, transparent, and easy to understand for every customer.

Return Window

We offer a 30-day return period from the date your order is delivered.

To be eligible for a return, your request must be submitted within 30 days of receiving your order. Unfortunately, we are unable to accept return requests submitted after this period.

Return Eligibility

To qualify for a return, the product must meet the following conditions:

  • The item must be unused and in its original condition.
  • The product must be returned in its original packaging.
  • All original accessories, inserts, manuals, and included components must be returned with the item.
  • Proof of purchase or your order confirmation is required.
  • The product must not show signs of misuse, accidental damage, or modification after delivery.

For hygiene and quality assurance reasons, products that have been used, washed, or damaged after delivery are not eligible for return unless they arrived defective.

Return Shipping

Our return process is designed to be straightforward and transparent.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the product you ordered, please contact our Customer Support team within 48 hours of delivery.

To help us review your request, please provide:

  • Your order number
  • A brief description of the issue
  • Clear photographs of the product
  • Clear photographs of the packaging, where applicable

Once your request has been reviewed and approved, we will provide the appropriate return instructions. Where applicable, a prepaid return shipping label may be provided at no additional cost.

Change of Mind Returns

If you wish to return a product because you changed your mind, ordered the wrong item, or no longer require it, you may request a return provided the product meets our return eligibility requirements.

Customers are generally responsible for return shipping costs for non-defective returns unless otherwise required by applicable law.

Original shipping charges, where applicable, are non-refundable.

Restocking Fees

TripNova does not charge restocking fees on approved returns.

Restocking Fee: £0

How to Start a Return

To request a return, please contact our Customer Support team by email and include:

  • Your order number
  • The reason for your return request
  • Photographs of the product if it is damaged, defective, or incorrect

Our team will review your request and respond with return instructions. Please do not send any product back without receiving return authorization, as unauthorized returns may not be accepted.

Return Inspection

Once your returned item has been received, it will be inspected to ensure it meets the return conditions outlined in this policy.

After the inspection is complete, you'll receive an email confirming whether your return has been approved or declined.

Refunds

If your return is approved, your refund will be issued to the original payment method used when placing your order.

After the refund has been processed, your bank or payment provider may require 5–10 business days to complete the transaction and make the funds available in your account.

Processing times may vary depending on your financial institution.

Exchanges

TripNova does not currently offer direct product exchanges.

If you would like a different product, we recommend returning your eligible item for a refund and placing a new order separately.

Non-Returnable Items

The following products are generally not eligible for return unless they arrive damaged or defective:

  • Personalized or custom-made products
  • Final sale or clearance items marked as non-returnable
  • Products showing signs of use, misuse, or accidental damage after delivery
  • Items returned without required components or original packaging where applicable
  • Products returned outside the 30-day return period

Customer Responsibilities

To help ensure a smooth return process, customers are responsible for:

  • Requesting a return within the 30-day return period.
  • Returning products in eligible condition.
  • Packaging returned items securely to help prevent damage during transit.
  • Including all original accessories and components.
  • Providing accurate order information.
  • Paying return shipping costs for returns based on personal preference or change of mind where applicable.

Late or Missing Refunds

If you have not received your refund after the expected processing period, we recommend first contacting your bank or payment provider, as additional processing time may be required.

If you still need assistance, please contact our Customer Support team and we'll be happy to help.

Policy Updates

TripNova may update this Return & Refund Policy from time to time to reflect changes to our services, operational procedures, or legal requirements. Any updates become effective immediately upon publication on this page.

Need Help?

If you have any questions regarding returns, refunds, or an existing return request, our Customer Support team is here to assist you.


Contact us
Store Name: TripNova
Website: https://tripnova.store/
Business Hours: Monday – Friday 9:00 AM – 5:00 PM (GMT-5)
Customer Support Email: support@tripnova.store
Business Address:
44 Southampton Buildings
London WC2A 1AP
United Kingdom