Shipping Policy

At TripNova, we are committed to providing a smooth, reliable, and transparent delivery experience. This Shipping Policy explains how orders are processed, shipped, and delivered. We work carefully to ensure every order is prepared and dispatched as efficiently as possible.

1. Shipping Locations

TripNova currently ships within the United Kingdom.

At this time, we do not offer shipping to international destinations, BFPO addresses, or P.O. Boxes.

As our business continues to grow, additional shipping destinations may become available.

2. Shipping Cost

We are pleased to offer Free Standard Shipping on all orders within the United Kingdom.

  • Shipping Fee: Free
  • Hidden Charges: None
  • Minimum Order Value: No minimum purchase required

The total amount shown at checkout is the final amount you will pay.

3. Order Cut-Off Time

Orders placed before our daily cut-off time are typically processed on the same business day.

Order Cut-Off Time: 5:00 PM (GMT-5)

Orders placed after the cut-off time, on weekends, or on public holidays will begin processing on the next business day.

4. Order Handling Time

Every order is carefully reviewed, packed, and prepared before shipment.

  • Handling Time: 1–2 Business Days
  • Processing Days: Monday to Friday

Orders are not processed on weekends or public holidays.

5. Delivery Time

After your order has been dispatched, the estimated delivery time is:

  • Transit Time: 6–8 Business Days
  • Delivery Days: Monday to Friday

6. Estimated Delivery Schedule

Shipping Stage Estimated Time
Order Handling 1–2 Business Days
Transit Time 6–8 Business Days
Estimated Delivery 7–10 Business Days

Delivery estimates are provided as a guide and may vary due to factors outside our control, including courier delays, severe weather, or periods of increased shipping demand.

7. Order Confirmation

Once your order has been placed successfully, you will receive an order confirmation email containing your purchase details.

If you do not receive your confirmation email, please check your Spam or Junk folder before contacting our support team.

8. Order Tracking

When your order is dispatched, you will receive a shipping confirmation email that includes:

  • Tracking Number
  • Courier Information
  • Tracking Link

Tracking details may take up to 24–48 hours to become available after dispatch.

9. Shipping Address

Please ensure that your shipping address is accurate and complete before placing your order.

TripNova is not responsible for delays, returned parcels, or unsuccessful deliveries caused by incorrect or incomplete address information provided during checkout.

10. Delivery Delays

While we make every effort to deliver orders within the estimated timeframe, unexpected delays may occasionally occur due to circumstances such as:

  • High shipping volumes
  • Courier service interruptions
  • Severe weather conditions
  • Public holidays
  • Other unforeseen operational events

We appreciate your patience if additional delivery time is required.

11. Lost or Missing Orders

If your order has not arrived within the estimated delivery period or your tracking information has not updated for several days, please contact our Customer Support team.

We will work with the shipping carrier to investigate the shipment and assist you in resolving the issue as quickly as possible.

12. Damaged Deliveries

If your order arrives damaged, please notify us within 48 hours of delivery.

To help us review your request, please provide:

  • Your order number
  • Clear photographs of the damaged packaging
  • Clear photographs of the damaged product

After reviewing the information, we will determine the appropriate resolution in accordance with our Return & Refund Policy.

13. Incorrect Orders

If you receive an incorrect item, please contact us within 48 hours of delivery.

Once verified, we will work to provide an appropriate resolution as quickly as possible.

14. Shipping Policy Updates

TripNova may revise this Shipping Policy from time to time to reflect operational improvements, changes in shipping services, or legal requirements. Any updates will become effective immediately upon publication on this page.

Contact Us
Store Name: TripNova
Website: https://tripnova.store/
Business Hours: Monday – Friday 9:00 AM – 5:00 PM (GMT-5)
Customer Support Email: support@tripnova.store
Business Address:
44 Southampton Buildings
London WC2A 1AP
United Kingdom