Terms of Service

At TripNova, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. This Return & Refund Policy explains the conditions, process, and timelines for returning eligible products and receiving a refund.

1. Return Window

You may request a return within 30 days of receiving your order.

Unfortunately, requests submitted after the 30-day return period cannot be accepted.

2. Return Eligibility

To qualify for a return, your item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging.
  • Include all original accessories, inserts, and tags.
  • Be accompanied by proof of purchase or your order confirmation.

For hygiene and safety reasons, products that have been used, washed, or damaged after delivery are not eligible for return unless they arrived defective.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

To help us review your request, please include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the product and packaging

If your claim is approved, we will provide return instructions and, where applicable, a prepaid return shipping label.

4. Customer-Initiated Returns

If you wish to return an item because you changed your mind, ordered the wrong product, or no longer need it, you may request a return provided the product meets our return eligibility requirements.

Unless otherwise required by law, customers are responsible for return shipping costs for non-defective items.

Original shipping charges, if any, are non-refundable.

5. Restocking Fees

TripNova does not charge any restocking fees for approved returns.

Restocking Fee: $0

6. How to Start a Return

To request a return:

  1. Contact our Customer Support team.
  2. Include your order number and the reason for your return.
  3. If the product is damaged or incorrect, attach clear photos.
  4. Wait for return authorization and shipping instructions before sending the item.

Returns sent without prior authorization may not be accepted.

7. Refund Process

Once your returned item is received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to the original payment method used during checkout.

Depending on your bank or payment provider, refunds typically appear within10 business days after processing.

8. Exchanges

We currently do not offer direct product exchanges.

If you would like a different item, we recommend returning the original product (if eligible) and placing a new order separately.

9. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Personalized or custom-made products
  • Final sale or clearance items marked as non-returnable
  • Used or washed products
  • Items returned without original packaging (where required)

10. Customer Responsibilities

Customers are responsible for:

  • Requesting the return within the 30-day return period.
  • Returning products in eligible condition.
  • Packaging returned items securely.
  • Providing accurate order information.
  • Covering return shipping costs for non-defective returns.

11. Refund Exceptions

Refunds may be refused if:

  • The returned product does not meet our return requirements.
  • The product shows signs of misuse, alteration, or accidental damage after delivery.
  • Required components or accessories are missing.

12. Policy Updates

TripNova may update this Return & Refund Policy from time to time to reflect changes in our business practices or legal requirements.

Any updates become effective immediately upon publication on this page.


Contact Us
Store Name: TripNova
Website: https://tripnova.store/
Business Hours: Monday – Friday 9:00 AM – 5:00 PM (GMT-5)
Customer Support Email: support@tripnova.store
Business Address:
44 Southampton Buildings
London WC2A 1AP
United Kingdom